TOYOTA has written to thousands of its customers across the UK in one of the company’s biggest ever recalls.
The company confirmed it was urging 138,000 owners of the RAV4, Auris and Yaris – along with the Auris’ immediate predecessor, the Corolla – to bring their cars into dealerships to investigate a problem with the models’ electric window systems.
In rare instances applying lubricants or cleaners to electric window mechanisms which can gone stiff or notchy over time can cause them to overheat, but while the firm said only one incident has been reported in the UK, it is recalling the cars and offering to repair any affected systems free of charge.
All affected owners will be contacted by Toyota GB within the next six weeks and asked to make an appointment to bring their car to their nearest Toyota centre.
The dealer will check the operation of the system. If the PWMS is operating properly it will be given a special, non-conducting lubrication; if the system is notchy it will be replaced with a new unit. The work should take no more than one hour and will be carried out free of charge.
In 2010 the company’s image was hit hard by a series of recalls, involving the braking systems for the Prius and sticky throttle pedals for a number of different models.
Toyota is writing to owners affected by the latest recall but if you think your car might be affected visit the Toyota website at www.toyota.co.uk or call their customer relations hotline on 01737 367600.